Refund and Returns Policy

Last updated: 22 September 2026.

Changing your mind

You have 14 days from the day your parcel arrives to tell us you want to cancel, without giving a reason. Email [CONTACT EMAIL] with your order number. Then send the goods back within 14 days of telling us.

Items must come back unopened, with their seals intact and in a condition we could sell again. You pay the cost of returning them unless the item was faulty or we sent the wrong thing.

What cannot be returned

By law, some things are excluded once they reach you:

• Fresh and perishable goods, such as fresh curry leaf, which spoil quickly.
• Opened sealed goods, where the seal protects health or hygiene — ground spices and spice blends, once the packet is opened.

Unopened, sealed packets can always be returned within the 14 days.

If something arrives damaged or wrong

Tell us within 48 hours of delivery and send a photo if you can. We will replace the item or refund it in full, including delivery, and we cover the cost of sending it back. This applies to fresh goods too — if your curry leaf arrives spoiled, we will put it right.

Refunds

Once we receive the goods, or proof that you sent them, we refund within 14 days. Orders paid cash on delivery are refunded by bank transfer to an account in your name, so we will ask for your IBAN.

We refund the price plus standard delivery. If you chose a more expensive delivery option, we refund the standard rate.

How to reach us

Email [CONTACT EMAIL] or phone [CONTACT PHONE]. We answer within two working days.